Refund policy
REFUND, EXCHANGE & SHIPPING POLICY
By placing an order with MH Boutique, the customer acknowledges and agrees to our Terms & Conditions, Privacy Policy, Shipping Policy, and Refund & Exchange Policy.
RETURNS & EXCHANGES
All purchases are non-refundable and non-exchangeable, except in cases where the customer receives an incorrect item or an item with a confirmed manufacturing defect.
Customers are responsible for reviewing their order carefully and selecting the correct size, length, color, and available options before completing the purchase.
A change of mind, incorrect size or length selected by the customer, personal preference regarding the fabric, color, fit, or style, or failure to review the product details does not qualify for a refund or exchange.
SALE & CLEARANCE ITEMS
All items purchased during a sale, promotion, or clearance are considered Final Sale.
Final Sale items cannot be returned, refunded, or exchanged.
Unless specifically stated otherwise, Sale and Clearance items are sold as displayed and cannot be customized or modified.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Customers are required to inspect their order upon delivery.
If an item arrives damaged, has a manufacturing defect, or the customer receives an incorrect item, the customer must contact MH Boutique within 48 hours of receiving the order.
The claim must include the order number and clear photos or videos showing the issue.
Claims submitted after 48 hours may not be accepted.
If MH Boutique confirms that the issue resulted from an error on our side, we will provide the appropriate solution and cover the applicable delivery charges.
An item will not be considered defective due to personal preference regarding its fabric, texture, weight, fit, color, or design.
CONDITION OF ITEMS
Any item submitted for a claim must remain in its original condition.
Items will not be eligible for return, exchange, alteration due to a defect claim, or any other compensation if they have been:
* Worn or used
* Washed or dry-cleaned
* Altered or modified by the customer or another tailor
* Damaged after delivery
* Exposed to improper washing, ironing, steaming, chemicals, perfumes, or misuse
* Returned without the original tags or packaging, where applicable
MH Boutique is not responsible for damage that occurs after successful delivery as a result of wear, improper handling, washing, alteration, or misuse.
COLORS & FABRICS
We make every effort to display product colors as accurately as possible.
However, slight differences in color may occur due to photography, lighting conditions, screen settings, or variations between fabric production batches.
These minor differences are not considered manufacturing defects.
Fabric information is provided in the product description whenever applicable.
Personal preference regarding the fabric’s texture, thickness, weight, appearance, or feel does not qualify an item for a return, refund, or exchange.
HANDMADE DETAILS & EMBELLISHMENTS
Some MH Boutique pieces may include handmade details, embroidery, lace, crystals, embellishments, or other decorative elements.
Due to the nature of these details, slight variations in placement, finishing, or appearance may occur from one piece to another.
Minor variations are considered part of the nature of the product and are not considered manufacturing defects.
ORDER CANCELLATIONS & CHANGES
Orders may only be cancelled within 24 hours of payment.
After 24 hours, cancellation requests will not be accepted.
Requests to change the size, length, color, delivery information, or any other selected option must be submitted as soon as possible.
Once the order has entered the preparation process, changes cannot be guaranteed.
ALTERATIONS
MH Boutique provides eligible alterations without additional alteration fees.
Alterations may take approximately 7–10 working days.
Alteration services are available for UAE orders only and are not available for international orders.
If an alteration is required because the customer selected an incorrect size or length or provided incorrect measurements, the customer will be responsible for the applicable collection and redelivery charges.
Not all alterations are technically possible. Alteration requests will be assessed depending on the design and construction of the item.
PREPARATION TIME
Our standard order preparation time is approximately 2–4 weeks.
Blazer cut abayas may take longer than usual
Please note that the order may be completed at any time within this period and may be ready earlier than four weeks.
The stated preparation period does not include shipping time.
During sales, launches, holidays, high-demand periods, or other peak seasons, preparation may take longer.
Some products may require a longer preparation period. Where applicable, this will be clearly stated in the product description.
SHIPPING TIME
Once the order has been completed and dispatched, the estimated delivery time is:
Inside UAE: 1–3 working days
Worldwide: 3–6 working days
Shipping times are estimates and may be affected by circumstances outside MH Boutique’s control.
Shipping times do not include weekends, public holidays, customs clearance, incorrect or incomplete address delays, or delays caused by the courier or destination country’s authorities.
The preparation period and shipping period are separate.
INTERNATIONAL ORDERS, CUSTOMS & DUTIES
International customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by their country’s authorities.
These charges are not included in the product or shipping price unless specifically stated otherwise.
MH Boutique is not responsible for customs charges or delays caused by customs authorities.
Customs duties, taxes, clearance fees, and other third-party charges are non-refundable.
DELIVERY INFORMATION
Customers are responsible for providing a complete and accurate delivery address, contact number, and other required shipping information.
MH Boutique is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Customers are responsible for checking their shipping information carefully before completing their order.
REFUSED, FAILED OR UNCLAIMED DELIVERIES
If a shipment is returned to MH Boutique because the customer:
* Provided an incorrect or incomplete address
* Was unavailable to receive the shipment
* Failed to respond to the courier
* Refused the delivery
* Failed to collect the shipment
the customer will be responsible for any applicable return, collection, and redelivery charges.
LOST OR MISSING PACKAGES
If a package is delayed, lost, or missing after dispatch, MH Boutique will assist the customer with the courier investigation where applicable.
MH Boutique cannot be held responsible for delivery issues resulting from incorrect information provided by the customer, customs procedures, courier delays, or circumstances outside our reasonable control.
If the issue occurred directly because of an error made by MH Boutique during order fulfilment, we will take responsibility and provide the appropriate solution at no additional cost to the customer.
REFUNDS
Refunds are only issued when approved by MH Boutique in accordance with this policy.
Where a refund is approved due to a confirmed manufacturing defect, incorrect item, or error made by MH Boutique, the refund will be processed through the original payment method, where possible.
The time required for the refunded amount to appear in the customer’s account depends on the bank or payment provider.
Shipping fees, customs duties, taxes, and other third-party charges are non-refundable unless the charge resulted directly from an error made by MH Boutique.
CARE INSTRUCTIONS
We highly recommend professional dry cleaning or gentle hand washing, depending on the fabric, design, and embellishments of the item.
Customers should always follow any specific care instructions provided with the product.
MH Boutique is not responsible for shrinking, discoloration, fabric damage, embellishment damage, or any other damage caused by incorrect washing, drying, ironing, steaming, chemicals, perfumes, improper storage, alteration, or misuse.